My Resume

Professional Profile

10+ years of creating meaningful communications, designs, and experiences in:

  • Health and Life Insurance
  • HR and Employment Experience
  • Clinical Data Management
  • Corporate Communications and Marketing
  • Information Services and Technology
  • Libraries, Non-Profit Organizations and Tattoo Shops

Work Experience

    • Health Care Service Corporation (Chicago, IL) is the largest customer-owned health insurer in the United States, which operates Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma and Texas. HCSC serves nearly 17 million members across five states and employs nearly 24,000 people in over 60 local offices.

      Corporate Communications Consultant III
      August 2021 – Present

      • Draft, edit and supervise the production of communications to be distributed to a variety of audiences, including responsibility for providing strategic communications counsel, writing and editing, and working with key stakeholders, subject matter experts, and management at all levels on design and production.
      • Facilitate and manage communications materials and content for leadership forums, divisional and all-employee town halls, including presentations, briefing books, meeting invitations, reminders, recordings, post-meeting surveys and follow-up reporting.
      • Create high-quality communications assets for updating internal audiences using email memos, newsletter stories, digital signage, Microsoft Teams, SharePoint pages, Yammer community posts; also create and provide copy for creative designs and oversee production and implementation.
    • Q-Centrix, LLC (Chicago, IL) utilizes market-leading software, the largest and broadest team of clinical data experts, an analytics and reporting data structure, information and best practices from more than 1,000 hospital partners to curate meaningful, high-fidelity, complete and secure clinical data.


      Internal Communications Specialist
      February 2019 – March 2021

      • Served as the editor-in-chief of internal content across multiple channels including email and newsletters, intranet, digital and printed signage, videos, social media and messaging, company-wide meetings, town halls, feedback and focus groups, internal webinars, focus groups, and more.
      • Assisted in the management of benchmarking tools for internal communications, such as employee engagement surveys, eNPS and pulse surveys, intranet usage and engagement analytics, company meeting feedback, email readership statistics, leadership feedback, focus groups, and external social reviews.
      • Brainstormed new and creative ideas to drive internal and external engagement in campaigns for recruitment, onboarding, employee recognition, workplace and role satisfaction, including digital content, social media, video, printed mailers, promotional materials, flyers, external conference booth design and set-up, promotional materials, contests and giveaways.
    • Speakeasy Custom Tattoo (Chicago, IL) is an appointment-only custom tattoo shop in Wicker Park and home to 12 artists, serving over 2,000 clients each year.


      Shop Manager
      May 2018 – February 2019

      • Managed communications, including website, email, phone, and shop walk-in interactions with clients, and coordinated with artists.
      • Administrative duties such as ensuring artists had current BBP certificates; managed the completion of clients’ tattoo consent and release forms, and proper confidential storage of forms; maintained paperwork for visits and inspections from the Illinois Department of Public Health.
      • Managed inventory of shop supplies and was responsible for receiving orders and shipments.
    • SWAN Library Services (Westmont, IL), has served Illinois libraries since 1974 and today has a membership of 100 libraries throughout the Chicagoland area, connecting 2,000+ library staff and serving 1.9 million people, providing access to a shared online public catalog with nearly 8 million items available to library users.

      Library Relations Specialist
      October 2015 – March 2018

      • Managed the planning, creation, review, and execution of editorial calendar, campaigns, and content, including website, newsletters, press releases, software documentation, presentations, operations reports, video scripts.
      • Reviewed and improved upon reporting and analytics, using data based on audience behavior, open rates, click-through rates, A/B testing, survey results, user feedback and outcomes from usability study findings.
      • Planned events and logistics for annual membership conference, including assistance with venue booking, promotions, registration, fundraising, creation of digital materials (including websites, social media promotions and graphics, feedback surveys) and print materials (including banners, booth displays, tables, programs and signage).
      • Redesigned and rebranded the organization through updated logo, colors, typography, website, and style guide.
    • CareerBuilder, LLC (Chicago, IL) is a global industry leader using the latest technologies, software and services to find workplace success—from the hundreds of thousands of employers seeking great talent to the millions of job seekers looking for the right opportunities.


      Corporate Communications Specialist
      June 2012 – October 2015

      • Wrote B2B and B2C articles and blog posts for advice.careerbuilder.com, Gannett newspapers, AOL, The Huffington Post, and Business Insider. Wrote copy for email marketing campaigns, press releases, presentations, video scripts, social media, print and digital ads.
      • Assisted in the planning and evaluation of email campaigns, including analyzing audience behavior through data like open rates, click-through rates, A/B testing and incorporating reports and user feedback.
      • Served as an internal editor for “The Talent Equation” by CareerBuilder CEO Matt Ferguson, published by McGraw-Hill Education.
    • Elmhurst Public Library (Elmhurst, IL) is an award-winning public library serving more than 225,000 patrons each year with databases, catalogs, programs, classes and services available in person and online to community members.

      Communications Assistant
      September 2010 – June 2012

      • Wrote and edited copy for website, newsletters, press releases, social media
      • Created advertisements, signage, displays, digital/print design work
      • Social media writing and analytics experience with Facebook, Twitter, YouTube, Instagram
      • Extensive use of Microsoft Office, including expertise in Word, PowerPoint, Excel, Publisher
      • Extensive use of Adobe Creative Suite, including expertise in Illustrator, Photoshop, InDesign, Dreamweaver
      • Copy editing with AP Style

    Education

    Saint Joseph’s University
    Philadelphia, PA
    Bachelor of Arts in English
    Class of 2010

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